FAQ
Where do you deliver?
We deliver within the United Kingdom only. Orders placed from outside the United Kingdom cannot be fulfilled. For full details, please refer to our Shipping Policy.
How long does delivery take?
Orders are processed within 1 to 3 business days. After processing, delivery takes an additional 4 to 9 business days. In total, you can expect to receive your order within 5 to 12 business days. For full details, please refer to our Shipping Policy.
How much does shipping cost?
All orders placed with Anne Amy include free shipping within the United Kingdom. No additional shipping or handling charges apply.
What is the order cut-off time?
Orders placed before 6:00 PM (GMT) from Monday to Friday may be processed the same day. Orders placed after this time, or during weekends, will be processed on the following business day.
Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order at any time via our Track Your Order page. Please note that tracking updates may take 3 to 8 business days to become visible after dispatch, depending on the shipping carrier.
What payment methods do you accept?
We accept Mastercard, Visa, Google Pay, Apple Pay, Shop Pay and Amazon Pay. All prices are displayed in British Pounds (GBP). For full details, please refer to our Transactions Policy.
Is my payment information secure?
Yes. All transactions are processed through SSL-encrypted connections. Anne Amy does not store full credit card details on its servers. Payments are handled by certified providers that comply with PCI-DSS requirements. For full details, please refer to our Transactions Policy.
What is your return policy?
You may request a return for eligible items within 30 days from the date of delivery. This exceeds the 14-day statutory right under the UK Consumer Contracts Regulations 2013. Items must be unused, unworn, and undamaged, with all original packaging, tags, and labels included. For full details, please refer to our Return & Refund Policy.
How do I initiate a return?
To start a return, please contact us at support@anne-amy.com
Your request must include your order number, full name, shipping address, the item or items you wish to return, the reason for the return, and photos if the item is incorrect or damaged. For full details, please refer to our Return & Refund Policy.
Is there a restocking fee?
Yes. A 15% restocking fee applies to all approved returns. This fee covers inspection, handling, and restocking. You will be informed of this fee before you confirm your return request. The fee will be waived if the product was received defective or damaged. For full details, please refer to our Return & Refund Policy.
Can I cancel my order?
Orders can be cancelled within 30 minutes of purchase. Once an order has entered processing, cancellation is no longer possible. After delivery, a return may be requested in accordance with our Return & Refund Policy.
When will I receive my refund?
Once we have received and inspected your returned item, we will notify you of whether your refund has been approved. If approved, the refund will be processed to your original payment method within up to 10 business days. Please note that the 15% restocking fee will be deducted where applicable and that original shipping costs are non-refundable.
What should I do if my order arrives damaged or incorrect?
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us at support@anne-amy.com as soon as possible with photos of the product. In cases involving damaged or incorrect items, the restocking fee will be waived and return shipping costs will be covered by us.
How is my personal data protected?
We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR). We do not rent, sell, or share your personal information with third parties. As a UK resident, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully. For full details, please refer to our Privacy Policy.
How can I contact Anne Amy?
You can reach us by email at support@anne-amy.com or through our Contact page. Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT) and aims to respond within 24 hours on business days.